Your personalized account team is here to help you get the most out of your UHPC system.
Our team ensures your tests are shaping future innovations in battery science. We work alongside you to:
- Ensure your equipment is performing to spec
- Support the creation and optimization of advanced test protocols
- Guide you in using powerful software features and data analysis tools
- Deliver seamless calibration coordination and expert repair services
- Provide comprehensive onboarding and training, whether you’ve added a new system or new team members to your lab
Online Knowledge Base
Need help with troubleshooting? Access the NOVONIX Knowledge Base, available 24/7 as a resource for troubleshooting your UHPC equipment. Content is organized by product and software, with powerful search functionality to quickly find what you need.
New resources are added regularly, bookmark the page to stay up to date.
Looking for more information?
The NOVONIX Resource Center is where you’ll find application notes, citations, spec sheets, and more.
Module Calibration
UHPC Channel Modules are recommended to be calibrated every 1-2 years, depending on usage. We offer multiple calibration options:
- UHPC CalibratorNOVONIX manufacturers the UHPC Calibrator which enables customers to self validate and calibrate their UHPC systems. Request a quote here.
- Manufacturer CalibrationEquipment can be sent back to NOVONIX in Halifax, Nova Scotia to be calibrated by our electrical engineering team.
- 3rd Party Calibration with Micro PrecisionNOVONIX has partnered with Micro Precision in Grass Valley, California to offer US based Calibration services.
Contact distributors for local sales and support.
Contact distributors for local sales and support.
Need Support? We’re Here to Help.
For help with your UHPC Cell Testing system—whether it’s troubleshooting, calibration, software guidance, or anything else—please complete the form. A support specialist from your dedicated account team will be in touch shortly.
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